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GUEST BLOG: Duty of Care in an Off-Channel Booking World

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GUEST BLOG: Duty of Care in an Off-Channel Booking World GUEST BLOG: Duty of Care in an Off-Channel Booking World

GUEST BLOG: Duty of Care in an Off-Channel Booking World






Travel risk management has become an exponentially more complex task over the past several years, as more corporate travel activity is booked outside of a company?s official booking channels.  With the growth of easy-to-use mobile apps from suppliers and online travel agencies (OTAs), the proliferation of travel supplier incentives to book direct, and the sheer lack of critical travel inventory via corporate booking tools (CBTs), many corporate travellers simply find it most convenient to book outside their travel management company (TMC) or CBT.
A recent GBTA survey of European companies shows that roughly seven out of 10 travellers booked travel outside their company?s booking tool in the past year, with well over 25% anticipating using supplier and online travel agencies more often in the future (Figure 1).

Figure 1: Off-channel booking activity trends
Source:  GBTA Foundation, How Traveller Booking Behaviour Impacts Safety, Nov. 2017
The lack of consistent data integration for these off-channel bookings compromises a company?s ability to meet duty of care requirements -- but it doesn?t have to be that way.
As more stakeholders in the corporate travel ecosystem come to terms with the fact that these off-channel bookings aren?t going away anytime soon, leading duty of care service providers are finding ways to solve the challenge of data integration, making it easier and more efficient for them to provide risk management services to their clients.  In tur...
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GUEST BLOG: Duty of Care in an Off-Channel Booking World GUEST BLOG: Duty of Care in an Off-Channel Booking World

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Source of news: Business Travel Show
Source of publication: 30-01-2018 16:04
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